Homesafe Transit

I planned on moving from Utah to Illinois. It was a pretty big move. I paid a portion up front and later found I was not able to move at that time. I called the company and asked to be refunded. They said that I could be refunded only a portion of what I had paid, which is fine because I agreed to that, however they told me I first had to write an email to request that my move be canceled so that I could get a voucher for a move later on. I did what was asked and spoke and called them back. Then they told me... "You canceled your move. sorry we cant do anything for you." so the kept my money (hundreds of dollars) and refused to give me the voucher that they had promised me once I wrote the email I was TOLD to write. They are LIARS and I am reporting them for theft. I have the contracts that say I am able to get some of that money back. I have nothing but time.... I will continue to pester them and make reports. Their management is rude and disrespectful.

Move size: 4+ Bedroom Home Service cost: $10000

Moving can stress anyone out especially moving from Oklahoma to Florida. My agent Jordan Mason was amazing with getting everything set up with my move. The professionalism and courtesy that I received was above and beyond what I could imagine. This company is God sent, everything went smoothly with the move from packing to set up and I can’t thank them enough for making my move literally stress free. I definitely recommended this company and I definitely recommend working with Jordan. I would give y’all 10 stars if I could. Thank you and your company for all you do.

Move size: 4 Bedroom Home Service cost: $4807

I got the run around trying to find out when movers would arrive. When I was finally able to update my inventory I found out that Dominic had entered some of our items as smaller, like our living room furniture was listed as patio furniture, which then increased the size and cost of our original quote. I ended up paying almost $2000 more. But by the time I was able to talk to Eric I was 2 days from our out of state move and backed in to a corner.

I was told movers would be at our home Friday afternoon, they didn't show up until 7pm. Like I'm not in the process of moving and have nothing else to do but sit at home waiting for movers to arrive. The movers told me they would arrive at our new home Monday at 3 pm, they didn't show up until the following Friday. We slept on the floor for a week with 2 small children. No one returns phone calls.

When they did finally come they had broken my husband's dresser, dinged up our brand new $1300 wooden bunk beds. I asked them to wrap them and was told they don't wrap beds. Broke my heirloom jars. I've moved these items myself before and never broken anything. They must have been really tossing things around to do this much damage.

I was told by the guys that delivered our items I had 30 days to file a claims form then he ran out the door as fast as he could. No one set anything up or put any of our furniture back together, staging was something we were promised in our " full service" moving quote. We did not receive full service what so ever.

I paid this company $5000 to break my things and give me the run around. I don't expect to get a claims form at this point. It's been over a week, the carrier company doesn't exist in a Google search, no one responds to emails and the phone number disconnects if you don't dial an extension, which I don't have. This is all very shady, I'm surprised I recieved any of our things at all.

Definitely do not recommend.

Move size: 4 Bedroom Home Service cost: $5191

FYI Homesafe Transit is a broker company and not the actual company that will move your stuff! I got a quote to move from CA to NY. Initial quote on 11/06 from sales person Jarrod Crooney was $3060.01, on 11/13 I received a call from Homesafe Transit’s "quality assurance" person (Camron Smith) and was told we have enough space on the truck so add all item you think you might want to take, and we can remove them during moving if need be. The original items given to sales person Jarrod were all changed to XXL by Camron and the new price became $8199.99! I told Camron to cancel my order, and I was told I can't and would have to forfeit my deposit of $1104.99 made on 11/06. I called their office as soon as they opened on Monday 11/15 and after several calls, and false promises to call back with a resolution, I finally called them after waiting for hours, and was told by (Grace, claimed to be supervisor) they will not refund my deposit! This company is a total scam. If you are moving, save yourself the headache and either sell your stuff or rent a moving truck and move your stuff yourself!

Move size: 1 Bedroom Home Service cost: $8200

This company is making money scamming you they quote me a price than movers finished put my things on the truck. The head guy Joe told I have over 535 cube feet. My storage was 10 by 20 he’s telling I had over 2000 sq ft of storage. Well that was not true My house was only 1700 sq ft. I told Joe I didn’t have another $1600. That what he wanted to charge me. I end up giving him additional $500. There was three guys on the truck it took them 2.5 hours to take my things out of my storage. I had movers to put my things in and it was only 2 guys it took one hours for the. TheMovers didn’t have any covers for the furniture they had nothing? On Monday Joe calls tell me he needs me to call weight station. The reason I had to call None of three people had a driver. I was told by Supervisor it I don’t get my furniture he has everything I need to file a report with the police. Against this company. I believe they quote you on cube feet. Than when movers get there they charge more money and I really think Jessica and the movers work together and split the extra money. I gave them a list with all my thinks they don’t by that list at all? They only used cube feet Not by my inventory.

Let’s talk about office personnel “Jessica” she took my order and told me I can call her she would be there from the beginning to the end AS OF THIS DAY SHE HAS’NT ANSWER ANY OF EMAILS OR CALLS.. THE CUSTOMER SERVICE IS ALSO BAD THE GIRL ASHLEY IS SO RUDE. SHE TOLD ME TODAY SHE CAN’T CONTACT DRIVER TO FIND OUT WHERE MY FURNITURE WAS. She claims she can’t contact them everyday I ask Why? she was Rude saying if I told me last week my furniture between Monday & Wednesday of this week. SHE CLAIMS I SHOULD HAVE MY FURNITURE BY Wednesday 12/8/21. They also advertise they are on call 247 that’s a HUGH LIE “SCAMMERS” I tried calling it goes to some man answer machine I never heard from anyone who works for this company.. I’m either on another call or I’m away from desk.

If you are looking for a Mover PLEASE PLEASE DON’T GO WITH THE HOMESAFE THEY ARE SCAMMERS!!!!

Move size: 2 Bedroom Home Service cost: $3800

These people picked up my things on November 21st as of this date December 16th my furniture was to be delivered on DECEMBER 2nd I still don’t have my furniture every time I called they tell they would I to contact the drive and never call me back. This woman name [NAME EDIT] was very rude. I’ve never been about to speech to a supervisor or dispatch concerning my things. The person who picked my furniture up claim I had 2200 sq ft of furniture. My things where in storage which was a 10 by 20 =200sq ft. They did not bring any blankets nothing to protect my furniture. The guy who was in charge said I owe another $1600 dollars I told put it all back he said I would loose my $1654.96. He said I will charge you another $1000. So I gave him another $500. When the movers when through weight station they were flagged because none of them had a driver license. So the Supervisor called and asked did know these people yes. He said beware you might not get your furniture. He told me if I don’t to call him back and he will help me he has all of their information. I was told my [NAME EDIT] I would have my furniture by December 6th through 8 of December.. I still don’t have my furniture. On Monday December 13th [NAME EDIT] called saying my furniture will be there in 7 to 10 [NAME EDIT] days..please please do not use this company they are scammers.. I asked this woman who worked the company [NAME EDIT] would she help me or be there she said to the end of I’ve email I’ve called to speak to her and I always get [NAME EDIT].

PLEASE PLEASE PLEASE DON’T USE THIS COMPANY THEY CLAIM THEY HAVE BEEN IN THE BUSINESS FOR 50 YEARS AND THEY ARE THERE FOR YOU 247 WHEN I CALLED ON THE WEEKEND NO ONE ANSWER THE PHONE.

Move size: 2 Bedroom Home Service cost: $3680

They sent me a quote for $1670 and two days before my move, increased it to $3300. John Miller was the person who provided me the estimate and then Camron Smith comes up with the new amount of $3300. Multiple calls and emails were sent and made to reach John Miller but he did not respond and Camron tells me that me that he cant let me talk to John and he can solve. My deposit of $700 is gone and they don't want to return that. I'm looking for a lawyer to take legal action against these thieves. PLEASE SAVE YOUR MONEY AND DONT GET INVOLVED WITH THESE LIARS

Move size: 1 Bedroom Home Service cost: $3300

I will keep the facts simple. I called for a quote, realizing it was a broker and thinking that they would shop around for a quality good cost contractor to move about a 1500 square-foot home.

I reviewed the contract, signed the contract, and asked for a specific date a month in advance for pick up and delivery. I realized I would have some more but nothing unreasonable as far as the amount after packing. When I finally reached a customer service guy at the company, he sent me a text I told him I had some revisions which I knew would increase the price some. He asked me to text it I did no response so I emailed it still no response I emailed the second time is now we are only a few days out for pick up but no response with the increased price would be. To my complete surprise it was almost double what I was quoted on the phone but not double the price.

The company agreed I could pay credit card on the front end & the backend with no additional fees. The movers showed up on a Saturday at 5 PM (which was four hours later than they originally said ), told me that I had way more stuff that it was heavy which is not true( I had no fridge, w/d, heavy sofa etc) And that they needed to charge me a bulk price in addition to the extra poundage, when they arrived late in the evening one was sick so that left one person to load. The truck did not have a ramp. They advised I had to pay the credit card fee . But at this point I’m now committed because the company has my deposit and I need to move out of my rental house. The truck itself was in poor shape with a tail light broken and the workers were rude and very unprofessional. I had to call Candace read at the Homesafe Transit company . At that point I should have just paid another months rent but I figured everything is loaded will get it moved. They called me two weeks later on a Friday night at 9 PM saying they would be delivering on Sunday which was Mother’s Day. I had to renegotiate a different date as I was not in town. When they arrived A day later than they agreed to, they were five hours later than they said they would, they wanted the balance paid to them in cash. Which I refused. They actually only had half of my load and told me they were doing me a favor that they weren’t going to charge me a repacking fee since I wasn’t available on Sunday for delivery. I refuse to pay cash at first but they had all of my furniture and half of the down payment.

I Paid half the balance in cash they unloaded things mainly the boxes. It’s at that point I realize none of my furniture was actually in their van. It was not a moving truck. Again they were unprofessional and rude. They continuously told me that if anything might be damaged it was my fault on packing, which is not true because I have packed many times many things without them being broken. They promised they would be back the next morning at 8 AM. They didn’t arrive until 1 PM. I had to pay rest of the cash before they would even open up the truck. I called their parent company long distance van lines a.k.a. prestige moving. I told him that I felt like I was being scammed and that they were lacking integrity. They told me well they’ll just pack up and keep the rest of my stuff. Almost every bit of my furniture was damaged once it was taken off they offered me a very small less than $200 discount for the hassle and broken things. And they were in a rush to leave the house. Because they were so late and I was still working the next day when I started checking my furniture and belongings and noticed it was all damaged I called home safe transit no response. I called the driver and that parent company for prestige movers and no response.

I believe this is part of their scam and the bait and switch is that they are late they have your stuff it’s hostage by the time it gets there after they’re so rude and unprofessional and they get it all in the house then you’re just ready for them to be gone and then when you check things out they are non-responsive at all.

So do not be fold by any of the positive reviews that are on any website for this company. They are a bait, switch, and scam company. They take advantage of the fact that they reel you in then you pay higher prices then quoted( even taking into account the fact that you always know you’re going to pay a little bit more because you don’t pack exactly accurately) then when you have a problem or a complaint, you are SOL as they have your money your household goods and no way to seek restitution for the damage that they caused to your household goods. I am not an angry nor unhappy person and I did my research on the front end but save yourself the hassle and go with a reputable high class company that allows you to pay by credit card and will do a virtual or on site walk-through of all of your household goods prior to a contract

Move size: 2 Bedroom Home Service cost: $10000

DO NOT USE HOMESAFE !!!!!!

The coordinator's quote was over $1,000 off. So instead of spending less than $2k, I spent over $3k. When I called to complain they just kept passing me around and connecting me with someone different. When I spoke with Dispatch, he said he would call me back the next day with our next steps but didn't... so I had to call him. The lack of communication is sickening and their inaccuracy with the quote cost me much more than I budgeted for.

Additionally, the movers they hired to move my stuff, broke my couch, lost a piece of my nightstand, and ignored my calls for 2 weeks. I have been trying to file a claim about my damaged and missing furniture but can't even get a hold of them. Disgusting. They do not deserve anyone's business.

Move size: 1 Bedroom Home Service cost: $3100